Policies

Privacy Policy - Last Updated: 08/24 At Hire Happy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our recruitment services. 1. Information We Collect We may collect the following types of personal information from you: - Personal Identification Information: Name, email address, phone number, mailing address, and other contact details. - Professional Information: Resume/CV, cover letters, work history, education, skills, certifications, and references. - Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and links clicked. - Communications: Any communications you send us, including emails, feedback, and inquiries. Not limited to the above. 2. How We Use Your Information We use the personal information we collect for the following purposes: - Recruitment Process: To match candidates with potential job opportunities and to share their information with prospective employers. - Recruitment Process: To match clients with potential candidates and to share information with prospective employees. - Communication: To send you updates about job applications, new job listings, and other relevant communications. - Website Improvement: To analyse website usage and improve our services and user experience. - Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements. 3. Data Sharing and Disclosure We may share your personal information with: - Potential Employers: Your application materials (e.g., resume, cover letter) may be shared with employers who have job openings that match your qualifications. - Service Providers: Third-party companies that provide services to help us operate our website or conduct business activities, such as data hosting, analytics, or customer support. - Legal Authorities: If required by law, we may disclose your information to government authorities or other third parties to comply with legal processes. We do not sell, trade, or rent your personal information to third parties. 4. Data Storage and Security We take the security of your personal information seriously. Your data is stored on secure devices with appropriate technical and organisational measures in place to protect it from unauthorised access, alteration, or destruction. 5. Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. If you wish to delete your account or request that we no longer use your information, please contact us using the details provided in the contact page. 6. Your Rights You have the following rights regarding your personal information: - Access: Request access to the personal information we hold about you. - Correction: Request that we correct any inaccurate or incomplete information. - Deletion: Request that we delete your personal information. - Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format. - Withdraw Consent: If we rely on your consent to process your information, you may withdraw your consent at any time. To exercise any of these rights, please contact us. 7. Cookies and Tracking Technologies Hire Happy uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you interact with our website. You can control cookie preferences through your browser settings. For more detailed information on the cookies we use, please refer to our Cookie Policy on this page. 8. International Data Transfers If you are located outside of the country where our servers are located, please be aware that your information may be transferred, stored, and processed in a country other than your own. By using our services, you consent to such transfers. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated "Last Updated" date. 10. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us. For contact details please see the Contact page on this site. ---

Terms and scope of service - 08/2024 1. Scope of Services Description: This section defines the services provided by the recruitment agency, including the nature of the relationship between the agency, candidates, and clients. Terms: * Service Overview: Our recruitment agency specialises in connecting qualified candidates with employers in the childcare, schools and engineering sector. We offer services such as candidate sourcing, screening, and placement in permanent positions. * Non-Guarantee of Placement: While we strive to match candidates with suitable opportunities, we do not guarantee job placement for candidates or the hiring of candidates by clients. * Client and Candidate Obligations: Clients and candidates are required to provide accurate and truthful information throughout the recruitment process. Any misleading information may result in the termination of our services. 2. Payment Terms and Conditions Description: This section outlines the payment structure, terms, and conditions for clients who use your recruitment services. Terms: * Fee Structure: Our fees for recruitment services are outlined in the agreement provided to the client before commencing work. These fees may be based on a percentage of the candidate’s first-year salary, a flat fee, or another agreed-upon structure. * Payment Schedule: Payment is due within 7 days of the candidate’s start date or as otherwise specified in the client agreement. Failure to pay within the specified time frame may result in late fees and/or suspension of services. * Refund Policy: We offer a 4 week guarantee period. If the candidate leaves or is terminated for any reason within this period, a replacement candidate will be provided at no additional cost, or a partial/full refund will be issued as per the agreement. * Cancellation of Services: Either party may cancel the agreement with 3 days' notice. In such cases, any fees for services rendered up to the date of cancellation will be payable by the client. ---

Equal Opportunity Policy - 08/2024 This policy outlines our commitment to providing equal opportunities in recruitment and employment, ensuring a fair and inclusive environment for all candidates and clients. Policy: 1. Commitment to Equality: * We are dedicated to promoting equal opportunities and ensuring that all individuals are treated fairly and without discrimination. Our recruitment processes and employment practices are designed to be inclusive and accessible to everyone. 2. Non-Discrimination: * We do not discriminate against candidates or employees on the basis of race, colour, nationality, ethnic or national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, or any other characteristic protected by law. Our decisions are based solely on merit and the requirements of the role. 3. Inclusive Practices: * We actively seek to create a diverse and inclusive workplace by encouraging applications from individuals from a wide range of backgrounds and experiences. Job opportunities are advertised broadly to reach a diverse pool of candidates. 4. Reasonable Adjustments: * We are committed to providing reasonable adjustments to candidates and employees who require them due to a disability or other needs. This may include adjustments during the recruitment process or modifications to the workplace to ensure everyone can perform to their full potential. Please have a conversation with us to ensure we can gather this information and implement it where possible. 5. Awareness: * Our staff and recruitment team are aware of equal opportunity practices and the importance of diversity and inclusion. We strive to ensure that our recruitment processes and workplace environment reflect our commitment to equality. 6. Monitoring and Review: * We regularly review our recruitment practices and policies to ensure they are effective and comply with current legislation. We monitor the effectiveness of our equal opportunity policy and make improvements as necessary. 7. Complaints and Grievances: * Any candidate or employee who feels they have been subject to discrimination or unfair treatment is encouraged to raise their concerns through our formal complaints procedure. We take all complaints seriously and will investigate and address them promptly. 8. Legal Compliance: * Our equal opportunity policy complies with all relevant equality and anti-discrimination laws and regulations. We ensure that our practices align with legal requirements and best practices in promoting equality and diversity. ---

Data Protection Policy - 08/2024 This policy outlines how we collect, use, store, and protect personal data to ensure compliance with data protection laws and to safeguard the privacy and security of our candidates and clients. Policy: 1. Compliance with Data Protection Laws: * We adhere to all applicable data protection regulations, including the General Data Protection Regulation (GDPR) and any other relevant local or international laws governing the collection and processing of personal data. 2. Data Collection: * We collect personal data from candidates and clients, which may include names, contact details, job history, qualifications, and other information necessary for recruitment purposes. Data is collected through forms, applications, and communication with our agency. 3. Purpose of Data Processing: * Personal data is processed for the purpose of recruitment and job placement, including matching candidates with job opportunities, communicating with clients and candidates, and managing our recruitment services. Data may also be used for compliance with legal obligations. 4. Data Storage and Security: * Personal data is stored securely and security measures to protect against unauthorised access, alteration, or loss. We implement physical, technical, and administrative safeguards to ensure the security of the data. 5. Data Sharing and Disclosure: * Personal data may be shared with third-party service providers involved in the recruitment process, such as background check services, job boards, or other entities as necessary. We ensure that these third parties comply with data protection laws and have appropriate safeguards in place. 6. Data Retention: * We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Data is reviewed periodically, and unnecessary or outdated information is securely deleted or anonymised. 7. Rights of Individuals: * Individuals have the right to access, correct, or request the deletion of their personal data. Requests to exercise these rights can be made by contacting us through our designated channels. We will respond to such requests in a timely manner, in accordance with legal requirements. 8. Data Breach Notification: * In the event of a data breach that poses a risk to the rights and freedoms of individuals, we will notify affected parties and relevant authorities as required by law. We will also take immediate steps to mitigate the impact of the breach and prevent future occurrences. 9. Cookies and Tracking Technologies: * Our website uses cookies and similar tracking technologies to enhance user experience and gather information about website usage. Users can manage their cookie preferences through their browser settings. 10. Policy Updates: * We may update this Data Protection Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be communicated through our website or other appropriate channels. 11. Contact Information: * For any questions or concerns about our Data Protection Policy or to exercise your data protection rights, please contact us. This policy ensures that personal data is handled with care and in compliance with relevant laws, protecting the privacy and rights of our candidates and clients. ---